Office Management Certificate Course


 Office Skills / Posted 4 years ago by CMIT College / 1421 views

Course description

Course Details

This programme is designed for people who have  (or plan to have) responsibility for the smooth running of an office and who require a broad understanding of their responsibilities and duties. The aims of this course are to enable learners to (1) recognise how to manage effectively the office environment, technology and office staff, (2) apply good practice in recruiting, (3) monitoring and training staff within the employment law framework, (4) practice essential skills in managing your own responsibilities, and (5) adopt good practice in managing the customer interface through a range of communications skills.

Your Tutor will support you throughout the duration of the course. You complete the course by undertaking activities and assignments. Our student support team are also available for any other queries that you may have whilst completing your course. You can be assured that support is available for your course, so there is no need to struggle or feel isolated during your studies.

By choosing to study this course with CMIT, Students have 24×7 access to CMIT eLearning for the duration of the course. This includes a comprehensive Course Manual, Video, Quizzes and personalised Tutor Support. The course documentation for this course is detailed and easy to read. You will also be able to upload assessments online and receive online feedback. You can use the eLearning system from any computer that has internet access.


Topics Covered in this Course


Unit 1: Introduction

The Office Manager’s Areas of Responsibilities

The Skills and Qualities required to be an Effective Office Manager
Unit 2: The Office Manager’s Responsibilities to the Office

Managing and Maintaining the Office Premises

Health and safety in the office

Electrical safety

Fire safety

Site security

Safeguarding equipment

Space management

Using natural resources efficiently

Using human resources efficiently
Unit 3: The Office Manager’s Responsibilities to the Staff

Recruitment and Selection

The recruitment process

Selecting the right candidate

Making an offer

Civil Law

Disciplinary procedure

Working Hours

Family Rights

Pay Rights

Equality and Diversity


Grievance procedure

Appraisals and development

Planning training

Delivering training

Evaluating training
Unit 4 The Office Manager’s Own Responsibilities

Presenting Data


Meeting management

Business reports

Project management

Verbal communications

Non-verbal communication

Written communications

Listening skills

Personal and professional development objectives

Opportunities for continuing professional development

Impact evaluation
Unit 5 The Office Manager’s Responsibilities to Customers and Clients

Reception Skills

The reception area

Receiving post and deliveries

Security and safety

Good Customer Care, Receiving visitors, Dealing with telephone calls, Dealing with Complaints

External Communications



Creating own publicity

Public relations

News releases

Advertising on the Internet


Who should complete this course?

Office managers, supervisors and administration management or those who wish to pursue a career in this area.

Business Owners and Managers who have responsibility for managing offices.

People who wish to gain a professional, accredited qualification in the subject matter by home study distance learning.
Entry Requirements / Prerequisites


This ABC certificate is assessed through a series of tutor marked assignments.

Contact details


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