Course description
This is an excellent course, which will equip you with detailed knowledge on Management Accounting, Pricing, Costing, Credit Control, Book-keeping and Record-keeping.
Your Tutor will support you throughout the duration of the course. Our student support team are also available for any other queries that you may have whilst completing your course. You can be assured that support is available for your course, so there is no need to struggle or feel isolated during your studies.
By choosing to study this course with CMIT, Students have 24×7 access to CMIT eLearning for the duration of the course.
This includes a comprehensive Course Manual, Video, Quizzes and personalised Tutor Support. The course documentation for this course is detailed and easy to read. You will also be able to upload assessments online and receive online feedback. You can use the eLearning system from any computer that has internet access.
Topics covered in this Course
Unit 1: Credit procedures
Introduction
Credit risks
Credit checks
Controlling credit
Unit 2: Debt collection and recovery
Standard collection procedures
Common excuses
Civil litigation court action
Court enforcement
Publication of a judgment
Statutory demand / liquidation
Commercial mediation
Private debt collection agencies
Factoring
Invoice discounting
Unit 3: Communication
Introduction
Using the telephone
Making calls
Specific telephone communication skills (language, vocalisation, listening, empathy and questioning)
Managing conflict
Written communication
Sample letters