This programme is designed for people who have (or plan to have) responsibility for the smooth running of an office and who require a broad understanding of their responsibilities and duties. The aims of this course are to enable learners to (1) recognise how to manage effectively the office environment, technology and office staff, (2) apply good practice in recruiting, (3) monitoring and training staff within the employment law framework, (4) practice essential skills in managing your own responsibilities, and (5) adopt good practice in managing the customer interface through a range of communications skills.
Your Tutor will support you throughout the duration of the course. You complete the course by undertaking activities and assignments. Our student support team are also available for any other queries that you may have whilst completing your course. You can be assured that support is available for your course, so there is no need to struggle or feel isolated during your studies.
By choosing to study this course with CMIT, Students have 24×7 access to CMIT eLearning for the duration of the course. This includes a comprehensive Course Manual, Video, Quizzes and personalised Tutor Support. The course documentation for this course is detailed and easy to read. You will also be able to upload assessments online and receive online feedback. You can use the eLearning system from any computer that has internet access.
Topics Covered in this Course
Unit 1: Introduction
The Office Manager’s Areas of Responsibilities
The Skills and Qualities required to be an Effective Office Manager
Unit 2: The Office Manager’s Responsibilities to the Office
Managing and Maintaining the Office Premises
Health and safety in the office
Using natural resources efficiently
Using human resources efficiently
Unit 3: The Office Manager’s Responsibilities to the Staff
Recruitment and Selection
The recruitment process
Selecting the right candidate
Making an offer
Equality and Diversity
Appraisals and development
Unit 4 The Office Manager’s Own Responsibilities
Personal and professional development objectives
Opportunities for continuing professional development
Unit 5 The Office Manager’s Responsibilities to Customers and Clients
The reception area
Receiving post and deliveries
Security and safety
Good Customer Care, Receiving visitors, Dealing with telephone calls, Dealing with Complaints
Creating own publicity
Advertising on the Internet
Who should complete this course?
Office managers, supervisors and administration management or those who wish to pursue a career in this area.
Business Owners and Managers who have responsibility for managing offices.
People who wish to gain a professional, accredited qualification in the subject matter by home study distance learning.
Entry Requirements / Prerequisites
This ABC certificate is assessed through a series of tutor marked assignments.